Hi Mark. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you.
Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:
1) Power up the printer, if wired unplug it's USB cable from PC.
2) Right click Start button in Windows 8/10 to open Apps and Features (or in Windows 7 type it in Start Search) to Uninstall all the printer software. Restart.
3) Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).
4) Right click result to Run as Administrator.
5) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...
You must restart back to normal mode before you will be able to install the printer again.
6) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
7) Go to the printer model’s Support Downloads webpage to download and install the basic driver. If a wireless printer you will need the full software package to get it set up fully. If you want to be able to scan from the printer top to the PC then you'll also need the full package.
8) Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.
If you have further problems reply back with results of each step.
Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:
1) Power up the printer, if wired unplug it's USB cable from PC.
2) Right click Start button in Windows 8/10 to open Apps and Features (or in Windows 7 type it in Start Search) to Uninstall all the printer software. Restart.
3) Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).
4) Right click result to Run as Administrator.
5) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...
You must restart back to normal mode before you will be able to install the printer again.
6) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
7) Go to the printer model’s Support Downloads webpage to download and install the basic driver. If a wireless printer you will need the full software package to get it set up fully. If you want to be able to scan from the printer top to the PC then you'll also need the full package.
8) Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.
If you have further problems reply back with results of each step.
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